Do you have questions?
Have a look through our FAQ's and if you still can't find the answer to your questions, please feel free to contact us or send us any queries that you may still have and we will get back to you.
FAQ's
Frequently asked questions
What types of wallpaper do you offer?
We offer a wide range of wallpapers, including paper-backed, non-woven, and natural fibre options. Our collection features various patterns, designs, and colours to suit different tastes and decor styles. We also have a selection of textured, metallic, and glitter wallpapers for added visual interest.
How do I measure my walls for wallpaper?
To measure your walls accurately, you'll need a tape measure, pencil, and paper. Measure the width and height of each wall section, taking note of any obstructions like electrical outlets, windows, or doors. Calculate the total square meterage of the area to be covered, and add 10-15% to account for pattern repeats and cutting waste.
What is the installation process like?
We recommend hiring a professional wallpaper installer for the best results. However, if you're comfortable with DIY projects, we provide detailed installation instructions with each order. Preparation involves cleaning the walls, filling any holes or cracks, and applying a primer if necessary. Our wallpapers are designed for easy installation, with clear instructions and matching marks for seamless pattern alignment.
How do I care for and clean my wallpaper?
To keep your wallpaper looking its best, avoid exposing it to direct sunlight, moisture, or extreme temperatures. For cleaning, use a soft, dry cloth to gently remove dust and dirt. For more stubborn stains, mix a solution of mild soap and warm water, and apply it to the affected area using a clean, damp cloth. Avoid using harsh chemicals, abrasive cleaners, or excessive water, as these can damage the wallpaper.
What is the return and refund policy?
We strive to ensure complete satisfaction with our wallpapers. If you're not delighted with your purchase, you can return it within 30 days of delivery. Please contact our team to initiate the return process. Refunds will be issued in the original payment method, minus any shipping costs. Please note that custom or bespoke orders are non-returnable.
Do you offer custom or bespoke wallpaper designs?
Yes, we offer custom wallpaper design services. If you have a specific design or image in mind, our team can work with you to create a unique, one-of-a-kind wallpaper. Please contact our team to discuss your project and receive a custom quote.
Are your wallpapers eco-friendly and sustainable?
We're committed to reducing our environmental footprint through our printing processes. Our wallpapers are printed using eco-friendly, water-based inks that are free from hazardous chemicals. Our printing facility also adheres to strict environmental standards, minimizing waste and energy consumption. While some of our wallpapers may be made from PVC- based materials, we're continually exploring alternative, eco-friendly materials for our products. By choosing our wallpapers, you're supporting a company that's dedicated to sustainable practices and reducing its environmental impact.
How long does shipping take, and what are the costs?
Shipping times vary depending on your location. For local orders, please allow 5-7 working days for delivery. National orders typically take 7-14 business days. Shipping costs are calculated based on the order weight, dimensions, and destination. Expedited shipping options are available for an additional fee.